We hope that you will love everything you buy from us, however if this is not the case, we promise to exchange any item you are unhappy with when you return it to us in a saleable condition within 7 days of the date you received it.
Firstly, please contact us at firstname.lastname@example.org quoting your order/invoice number and obtain a ‘returns number’.
Returned items must be unused and must be returned in original packaging with any enclosed documentation. Please enclose a copy of the original order and also clearly show your returns number.
We will issue an 1 to 1 exchange. If the product is not saleable or with its original packaging, we reserve the right to make a deduction against this. Your return will be acknowledged by email once we receive it.
- Goods will only be accepted for return if they are despatched by you within 7 days of receiving a returns number, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.